These Terms & Conditions set out the basis on which Flowers Beaconsfield (‘we’, ‘us’, ‘our’) provides online flower delivery services to customers in Beaconsfield and the surrounding areas. By using our website and placing an order, you agree to be bound by these terms. We recommend reading them carefully before placing any orders.
Our flower delivery services and these Terms & Conditions apply to all customers residing, or seeking delivery, within Beaconsfield and its neighbouring areas. By placing an order, you confirm that you are at least 18 years old and legally capable of entering into binding contracts under UK law. You further agree that all details provided to us are accurate and complete.
2.1 You may place an order for flowers and related products via our website. Please review your order details carefully for accuracy before submission.
2.2 After an order is placed, you will receive a confirmation acknowledgement by email or on-screen. This does not indicate acceptance of your order but confirms receipt.
2.3 Acceptance of your order and the creation of a binding contract will occur once payment is processed and confirmed by us, and we have dispatched your flowers or confirmed the scheduled delivery date.
2.4 We reserve the right to refuse or cancel any order for reasons including, but not limited to: product unavailability, suspected fraud, incomplete or inaccurate information, or inability to fulfil delivery to the specified address.
3.1 All photographs and descriptions are provided for illustrative purposes. Flowers are natural products; variations in colour, size, or shape may occur. Substitution may be necessary if some blooms or accessories are unavailable, but we will ensure that the overall style, value, and quality are maintained.
3.2 Should a significant change be required to your chosen arrangement, we will contact you whenever reasonably feasible prior to dispatch or delivery.
4.1 Prices are displayed in UK pounds sterling and include VAT (where applicable). Delivery charges are made clear during the order process and before payment is finalised.
4.2 Payment must be made at the time of order through the secure payment methods provided on our website. These may include recognised card services and online payment platforms. We do not accept payment by cheque or cash on delivery unless otherwise stated.
4.3 All payments are subject to verification by our third-party payment processors. If your payment is not authorised, we reserve the right to cancel your order without further obligation.
5.1 We deliver to addresses in Beaconsfield and selected surrounding areas as specified on our website. Please check service availability before ordering.
5.2 Deliveries are made according to your selected date and delivery option, subject to availability and our delivery schedule. Please note that delivery times are approximate and, while we make every reasonable effort to meet your chosen slot, delays may occasionally occur due to circumstances beyond our control.
5.3 It is your responsibility to ensure that the delivery address provided is complete and accurate. Should delivery prove impossible due to an incorrect address, or if the recipient is not at home and alternative arrangements cannot be made, we reserve the right to charge for re-delivery.
6.1 You have the right to cancel or amend your order by contacting us as soon as possible after placing it. Cancellations or amendments can only be guaranteed if received at least 24 hours before the scheduled delivery date. Once the processing or delivery of your flowers has commenced, cancellations or changes may not be possible or may incur a charge.
6.2 For bespoke or custom orders, cancellations or amendments may not be permitted once work on the arrangement has started. Please check with us directly for guidance regarding special arrangements.
6.3 Where a cancellation is accepted, we will issue a full refund to the original payment method within a reasonable timeframe.
7.1 Due to the perishable nature of flowers, returns are generally not accepted unless the product arrives damaged, defective, or not as described.
7.2 If you believe a product is faulty or the wrong item has been delivered, please contact us within 24 hours of receipt with photographic evidence. We will assess the issue and, where appropriate, offer a replacement or full refund, depending on the nature of the problem.
7.3 Refunds will be processed via the same payment method used to place the original order and may take several days to appear in your account, depending on processing times with banks and card providers.
8.1 Our liability for any losses you suffer as a result of us breaching this contract is strictly limited to the purchase price of the products you ordered.
8.2 We are not liable for any loss or damage caused by delays, non-performance, or failure to fulfil delivery where such delays result from events beyond our reasonable control (including but not limited to extreme weather, transport problems, fire, flood, strikes, or government action).
8.3 Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury due to our negligence, fraud, or any liability which cannot be excluded or limited under UK law.
9.1 You are responsible for providing accurate information when placing your order, including recipient address, contact details, and desired delivery date.
9.2 You are responsible for ensuring someone is available to receive the delivery at the agreed location and time. If no one is available, we may leave the flowers in a secure place, with a neighbour, or return them to our premises, and further delivery may incur additional costs.
9.3 It is advisable that recipients follow our care instructions to ensure maximum enjoyment of the flowers. We shall not be held responsible for deterioration of flowers due to improper care after delivery.
10.1 Your privacy is important to us. We will collect, process, store, and use your personal data in accordance with all applicable data protection laws in the UK. This includes data required to fulfil your order and facilitate delivery, as well as processing payments and customer communications.
10.2 Please review our Privacy Policy for further details regarding how we use and protect your information.
11.1 From time to time, we may offer promotional discounts or special offers. Each promotion will be subject to its own specific terms and will only be valid for the period stated. Promotional codes must be entered at checkout and cannot be applied retrospectively to completed orders.
11.2 Multiple offers cannot be combined unless explicitly stated. We reserve the right to withdraw or suspend any promotion without prior notice.
12.1 All content on our website, including photographs, designs, text, and logos, is the property of Flowers Beaconsfield or its licensors and is protected under UK copyright and intellectual property laws. You may not copy, reproduce, or use our materials without express written permission.
13.1 We reserve the right to revise these Terms & Conditions from time to time to reflect changes to the law, our business operations, or services. Updated terms will be posted on our website. Continued use of our site and services after such changes constitutes acceptance of those new terms.
14.1 If any provision of these Terms & Conditions is held to be invalid, illegal, or unenforceable, that provision will be deemed severed, and the remaining provisions will remain in force and effect.
15.1 These Terms & Conditions and any dispute or claim in relation to them (including non-contractual disputes or claims) are governed by and construed in accordance with the law of England and Wales.
15.2 Any disputes arising will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms & Conditions, your order, or our services, please contact us through the contact form provided on our website or consult our Frequently Asked Questions section.
Note: These Terms & Conditions are applicable to customers utilising our flower delivery services in Beaconsfield and all surrounding areas. Your use of our site and services will constitute acceptance of these terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Beaconsfield, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Beaconsfield.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
