Returns, Refunds & Complaints Information
Our Fresh Flowers Guarantee for Beaconsfield
At Flowers Beaconsfield, we are dedicated to delivering only the freshest blooms to our valued customers throughout Beaconsfield and nearby areas. Our reputation is built on trust and the uncompromising quality of our arrangements for both homes and businesses. Every bouquet is hand-selected by experienced florists to ensure impeccable freshness and vibrancy. We proudly offer a Fresh Flowers Guarantee, giving you confidence with every order.
Damaged-on-Arrival Policy
We take exceptional care in packaging and delivering your flowers, but in the rare event that your flowers arrive damaged or unsatisfactory, please let us know as soon as possible. To help us resolve the issue swiftly, kindly report any concerns within 24 hours of receipt of your order and provide photos of the damage, if possible. This enables our team to assess the situation and offer you a prompt solution.
Freshness Window
Your satisfaction with our flowers is our top priority. Our arrangements are crafted to last, and we guarantee that your flowers will remain fresh for at least five days from the date of delivery, provided they are cared for according to our guidelines (including trimming stems and replenishing water). If you believe your flowers have not met our freshness guarantee, please get in touch within this five-day freshness window. We will work with you to resolve your concerns quickly and fairly.
Refund & Replacement Options
If your order does not meet expectations due to damage or lack of freshness, Flowers Beaconsfield offers you flexible options:
- Replacement: Receive a fresh bouquet as soon as possible, delivered free of charge to your Beaconsfield address or workplace.
- Refund: If you prefer, we can arrange a full or partial refund, depending on the nature and extent of the issue. Refunds are typically processed within a few working days and will be returned to your original payment method.
Our team will discuss these options with you to ensure you are satisfied with the resolution.
Complaints Process
At Flowers Beaconsfield, we take every concern seriously, whether it relates to product quality, delivery, or customer service. If you wish to make a complaint, please contact us with your order details and a brief description of your issue. We aim to acknowledge all complaints within one working day and resolve them as quickly as possible, usually within three working days. Your feedback helps us improve and continue offering the highest standards as Beaconsfield’s trusted local florist.
Our Promise as a Trusted Local Beaconsfield Florist
As a florist serving households and businesses throughout Beaconsfield, trust and satisfaction are at the heart of everything we do. We stand by our fresh flowers guarantee and make every effort to ensure your experience with Flowers Beaconsfield is always positive. Thank you for choosing us to brighten your day, your business, or a loved one’s home.
